You might be surprised to hear this, but Whitewhale is actually an agency of one. This means you’ll work directly with me, founder of Whitewhale. However, power-ups requests such as animations or custom illustrations are provided by partner designers.

That’s fine. You can pause your subscription when finished and return when you have additional design needs. There’s no need to let the remainder of your subscription go to waste.

No worries! We’ll continue to revise the design until you’re 100% satisfied.

Once subscribed, you’re able to add as many design requests to your queue as you’d like, and they will be delivered one by one.

On average, most requests are completed in just two days or less. However, more complex requests can take longer.

We understand you may not have enough design work to fill up entire month. Perhaps you only have one or two design requests at the moment. That’s where pausing your subscription comes in handy.

Billing cycles are based on 31 day period. Let’s say you sign up and use the service for 21 days, and then decide to pause your subscription. This means that the billing cycle will be paused and you’ll have 10 days of service remaining to be used anytime in the future.

Whitewhale offers a ton of flexibility in how you request designs using Trello. Some common ways clients request designs is directly via Trello, sharing Google docs or wireframes, or even recording a brief Loom video (for those who prefer not to write their briefs out). Basically, if it can be linked to or shared in Trello, it’s fair game.

Due to the high quality nature of the work, there will be no refunds issued.